Migration Strategies: Moving On From Symantec pcAnywhereSymantec pcAnywhere was once a widely used remote-control and remote-support solution for system administrators and help desks. Over time, security concerns, changing enterprise needs, and the evolution of remote-access technology have made many organizations decide to migrate away from pcAnywhere. This article outlines practical migration strategies, planning steps, security considerations, and post-migration tasks to move your environment off Symantec pcAnywhere smoothly and securely.
Why migrate away from pcAnywhere?
- End-of-life and security risk: pcAnywhere has had well-documented vulnerabilities and was discontinued, which increases exposure if still in use.
- Modern feature gaps: Contemporary tools provide better encryption, multi-factor authentication (MFA), centralized policy management, cloud-native options, and easier cross-platform support.
- Operational and compliance needs: Regulatory requirements, auditability, and integration with modern identity providers often demand newer solutions.
Pre-migration planning
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Inventory and assessment
- Create a full inventory of devices and users currently using pcAnywhere, including versions, connection methods, and access schedules.
- Identify critical use cases: remote admin, help-desk sessions, scheduled tasks, unattended servers, cross-platform access.
- Assess integrations: monitoring, ticketing, endpoint management, and authentication systems.
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Risk analysis and compliance mapping
- Document compliance and security requirements (e.g., PCI, HIPAA, SOC2) that remote access must meet.
- Identify any regulatory or contractual constraints around data residency and session recording.
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Stakeholder engagement
- Involve IT operations, security, compliance, and end-user support teams early.
- Communicate expected timelines, downtime windows, and training plans.
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Define success metrics
- Examples: zero unauthorized access incidents post-migration, decrease in support session setup time, full decommissioning of pcAnywhere within X months.
Choosing a replacement: criteria and options
Key criteria to evaluate replacements:
- Strong, modern encryption (TLS 1.⁄1.3) and secure key management
- Multi-factor authentication (MFA) and single sign-on (SSO) integration
- Centralized access control and auditing/logging capabilities
- Support for unattended access and attended (help-desk) sessions
- Cross-platform compatibility (Windows, macOS, Linux, mobile)
- Scalability and deployment models (cloud, on-premises, hybrid)
- Session transfer, file transfer, and clipboard controls
- Commercial support, update cadence, and vendor reputation
Common modern alternatives:
- Commercial: TeamViewer, AnyDesk, BeyondTrust Remote Support (formerly Bomgar), ConnectWise Control, Splashtop Enterprise
- Open-source/self-hosted: Apache Guacamole (web-based), RustDesk (self-host option), MeshCentral
Create a short proof-of-concept (PoC) list of 2–3 finalists and run feature/compatibility tests against your critical use cases.
Migration approaches
There are three primary migration approaches; choose one based on scale, risk tolerance, and resource availability.
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Big-bang migration
- Replace pcAnywhere across the environment in a short, well-coordinated window.
- Pros: fast cutover, single training push.
- Cons: higher risk, requires heavy coordination and rollback planning.
- Best for small environments or where pcAnywhere use is limited and centralized.
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Phased migration (recommended for most organizations)
- Move groups of users or device categories in waves (by department, location, or device type).
- Pros: lower risk, easier troubleshooting, minimal disruption.
- Cons: longer overall timeframe; requires interoperability or parallel operation.
- Steps: pilot -> wave 1 (non-critical) -> wave 2 (critical) -> decommission.
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Role-based hybrid migration
- Replace pcAnywhere by use-case: e.g., deploy a help-desk focused tool for support teams while using a different solution for unattended servers.
- Pros: selects best-fit tool per use-case; incremental.
- Cons: multiple tools to manage; increased administrative complexity.
Implementation checklist
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Pilot deployment
- Select representative machines and users.
- Test remote performance, authentication flows, file transfer, and session recording.
- Validate logging, SIEM integration, and audit reports.
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Deployment and configuration
- Harden default configurations: disable insecure features, enforce TLS 1.⁄1.3, require MFA.
- Integrate with identity providers (SAML, OAuth, LDAP/AD) and apply least-privilege access controls.
- Configure session recording, logging retention, and alerting for anomalous access.
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Training and documentation
- Create quick-start guides and troubleshooting FAQs for support staff and end users.
- Run live training sessions and record them for on-demand access.
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Parallel operation and cutover
- Maintain pcAnywhere operational in read-only or limited mode during phased migration to ensure fallback.
- Communicate cutover schedules and post-migration support windows.
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Decommissioning pcAnywhere
- Revoke licenses and uninstall software from endpoints.
- Remove any remaining gateway or jump-host entries that reference pcAnywhere.
- Update network/firewall rules to close ports used exclusively by pcAnywhere.
- Preserve historical logs if required for audits; securely dispose of credentials and key material.
Security and operational hardening
- Enforce MFA for all remote access users.
- Use context-aware access controls (time-of-day, source IP restrictions).
- Require endpoint health checks and EDR presence before allowing access.
- Monitor session logs and integrate them into a SIEM for alerting and long-term storage.
- Apply patch management and ensure the replacement tool is kept up to date.
- Regularly review access lists and orphaned accounts.
Common migration pitfalls and how to avoid them
- Underestimating user training needs — provide role-based, bite-sized training and run support hotlines during cutover.
- Not validating integrations — test ticketing, monitoring, and identity integrations early in the PoC.
- Failing to retire pcAnywhere — leaving it installed creates residual risk. Maintain a strict decommission checklist.
- Overlooking unattended servers — plan for secure unattended access (jump hosts, bastion, or dedicated agents).
- Ignoring legal/audit requirements — retain session logs where required and document the migration for auditors.
Post-migration validation and continuous improvement
- Perform an access audit 30 and 90 days after migration to ensure correct permissions and no unexpected access patterns.
- Review support metrics: mean time to connect, session duration, and user satisfaction.
- Run periodic tabletop exercises for incident response involving remote-access compromise scenarios.
- Reevaluate tooling annually against evolving security standards and business needs.
Example timeline (phased approach for a medium enterprise, ~3 months)
- Week 1–2: Discovery, inventory, stakeholder alignment, and tool selection.
- Week 3–4: Pilot deployment and PoC testing.
- Week 5–8: Wave 1 migration (non-critical departments), training, and adjustments.
- Week 9–10: Wave 2 migration (critical systems), tighter monitoring.
- Week 11–12: Final cutover, decommission pcAnywhere, post-migration audits.
Conclusion
Migrating away from Symantec pcAnywhere is an opportunity to improve security, reduce risk, and modernize how your organization performs remote support and administration. A structured approach—inventory, PoC, phased rollout, strong security controls, and thorough decommissioning—will minimize disruption and set you up for safer, more manageable remote access going forward.